Terms & Conditions

These Terms and Conditions govern your use of the Running Home service and website. By visiting the runninghome.co.uk website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

Terms of Service

When you place an order via our website (www.runninghome.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.

Product Specifications and Suitability

Published product details, specifications and suitability information is the best available at the time. Product specifications are provided by the brands, and therefore we cannot be held liable against an unsuitable product description. We will however remedy this by providing a full refund as per our terms of our Returns Policy.

Availability / Delivery ETA

We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately, as explained in our Delivery Policy.

Running Home is not liable to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@runninghome.co.uk with your order number.

Very occasionally we may have to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Payment

Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro, Solo or Delta cards. Card charges will appear on your statement as "Running Home".

All prices are quoted in pounds sterling () and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Running Home order reaches your country. These and any additional charges for customs clearance are your responsibility.

Delivery

All orders will be delivered using Royal Mail or a specialised courier service. For full details please read our Delivery Policy.

Returns

You have the right to cancel your order and retun your item within the quoted time frame, which can be found in our Returns Policy.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched, as per out Returns Policy.

This warranty does not affect your statutory rights.

We care about the environment

To comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006, Running Home will take back any old electronic item on a new-for-old basis from you. Spare parts are not covered by this and we are not able to take back spares. If you are purchasing a new appliance from us and wish to send us the old one please send it to:

Running Home Ltd
18 High Street
Bath
BA1 5AJ

You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.

Privacy, Copyright & Disclaimer

We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Running Home.

We are committed to protecting your privacy, and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to process your order and also to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. You can read our Privacy Policy here.

We expect you to maintain the confidentiality of your username and password for your Running Home account.

All content included in this runninghome.co.uk website - text and graphics (including copyright) - is owned and controlled by Running Home Ltd. In accessing the Running Home web pages, you agree that you may only download the content for your own individual and non-commercial use.

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Running Home Ltd ©2017

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